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 How does CareSupport technical team work for you?
We become your technical support team with absolute
transparency.Your clients will never know that a separate entity exists
between him and your hosting company.We provide your clients with live
chat, email and web-based support 24 hours a day,7 days a week,365 days a year depending on
the plan you choose. CareSupport.net becomes support@yourname.com.
Support@caresupport.net is
totally transparent.
There is no way your customers come to know that
the support personnel are from Care Support.
The CareSupport's Total
Quality Dedicated Support team functions truly as your Support Team &
not just
like any other outsourced web hosting support
company.
HOW IT ALL WORKS
All customer support queries come
through a Support Ticket System which could be installed for you
on
your servers. Customers contact the support team and are serviced by Total
Quality Tech Support only
via the ticket system or 24/7 Live Chat. This way ,
all replies are tracked and saved.In effect, for your customers, Support
Service is equivalent to an In-House Team. If you do not intend to
use a Support Ticket System,we can still transparently blend into your
Hosting Service.
support@yourdomain.com
When you sign up with
Care Support, you will need to assign an address, support@yourdomain.com,
which
will forward to our addresses yourdomain@CareSupport.
All
queries are sent to support@yourdomain.com. This way,
you can seamlessly shift support over to the Total Quality Dedicated Care
Support Team without even letting your customers know the
difference.
SEAMLESS SUPPORT
To achieve total integration
with your Support style,
all replies to Customers are enclosed with
your company's greetings.
Care Support attempts to actively blend with
your company's image and style of functioning,
rather
than impose a separate style of functioning on your
customers. |
